Job Description:
The Technical Support Analyst will be responsible for activating and training new customers joining our medical image exchange network, providing technical support, following up with customers to help them fully utilize our browser-based product, and maintaining our high customer satisfaction rates.

Job Requirements:
* 3+ years of experience in computer application technical support
* Healthcare IT background or clinical application experience in radiology strongly preferred
* Prior experience training users
* Excellent knowledge using browsers, Microsoft Outlook, Word, and Excel
* Familiarity with networking
* Strong communication skills including good writing skills.

Beneficial Experience:
* Familiarity with DICOM
* Prior experience using WebEx or similar Webinar tool to view and share desktops
* Prior experience testing software
* Prior experience using or configuring virtual machines
* Familiarity with Linux, Perl, PHP, HTML

This is a full-time position offering competitive wages and a comprehensive benefits package, including medical and dental insurance, paid time off, 401k plan, flexible spending account, and an Orca card for use on public transportation.

If your experience matches our needs, please submit a resume and cover letter by email to tsjob20120309@onemednet.com.

OneMedNet Corporation is an Equal Employment Opportunity Employer.

These sites join The Queen’s Medical Center, Kapi’olani Medical Center for Women and Children, Maui Memorial Medical Center, Wilcox Memorial Hospital, Kauai Veterans Memorial Hospital, Kona Community Hospital, North Hawaii Community Hospital and Hilo Medical Center. Together they are utilizing the BEAM network to improve care by quickly transmitting patient studies directly between each other instead of using CDs.

Learn More >

OneMedNet’s patented P2P technology, BEAM, was developed to enable rapid and secure transfer of medical images and files directly between providers. Under the hood, BEAM includes approval-based transfer protocols, one-time-use paired encryption keys, patient data reconciliation and electronic auditing. This patented technology streamlines and simplifies secure medical information sharing, thereby maximizing efficiency.

Learn More >

Prerequisites

• Your computer needs to have Java installed. Many computers already have Java installed. If your computer doesn’t, then your browser should install it automatically.
• If your browser doesn’t start the install automatically, then click here to manually install Java.
• You will need administrative privileges to install Java. If you don’t have administrative priviledges, please contact your IT department.
• Here’s a one minute video on how to install Java.
• You need to have DICOM files available to upload. They can be from a PACS export or from a CD.
• For best results, always choose Little Endian Implicit or Little Endian Explicit formats.
• Save the export to a location on your computer or network and note the location so that you can find it when uploading to BEAM.
• Watch a 1 minute video on how to export from: McKesson HMI (more coming).

Instructions

1. Export the studies from PACS or insert the CD containting the studies.
2. Click the link in the email.
3. Click the Attach button.
4. A window will appear displaying your My Documents files. Click the arrow next to My Documents to navigate to another drive.
5. Select the folder containing the DICOM data, or the files you wish to send.
6. Click Upload to upload the files.
7. Wait until all files have transferred and then click OK.
8. (Optional) Enter a note for the receiving facility.
9. Click the HIPAA checkbox.
10. Click Send and your files will be sent!

• An overview of the BEAM network
• A link to the video presentation.
• A link to the two page BEAM user quick start guide.
• Contact information for OneMedNet resources for technical support (at the bottom of the page).

Overview

The BEAM network is made up of a growing group of hospitals, clinics, and imaging centers that are using OneMedNet’s BEAM technology to electronically transfer image studies over the Internet. Our technology allows facilities to rapidly, securely, and easily transfer full-fidelity (DICOM) medical image studies to each other within minutes over the Internet. BEAM replaces CDs as a medium of exchanging image studies. Prior to any transfer, both facilities approve the transfer and the receiving facility reconciles the Patient MRN and the study Accession Numbers. Once approved, studies are transferred securely over the Internet, in minutes, at full-fidelity directly from sending PACS to receiving PACS. Studies are not stored on servers in the Internet cloud.

BEAM has many use cases including transfers of trauma patients, requests for mammography exam priors, and cardiology consults, to name just a few. Using BEAM helps improve the quality of health care and reduce costs.

Who is participating in the West Coast BEAM network?

The following sites included in this network are:

California

• Stanford Hospital and Clinics – Radiology live
• Lucile Packard Children’s Hospital at Stanford live
• Sutter Medical Center, Mills Peninsula live
• Good Samaritan (HCA), San Jose live
• Regional Medical Center (HCA), San Jose live
• Hazel Hawkins Memorial Hospital live
• Salinas Valley Memorial Hospital live
• Sutter Medical Center, Sacramento live
• Radiological Associates of Sacramento live
• Northern California PET Imaging Center, Sacramento live
• Dignity Health (CHW) Mercy General Hospital, Sacramento live
• Emanuel Medical Center, Turlock live

Washington

• University of Washington Medicine live
• Evergreen Hospital live
• Seattle Cancer Care Alliance (SCCA) live
• Seattle Radiologists live

Nevada

• Steinberg Diagnostic Medical Imaging Center live
• Radiology Oncology Centers of Nevada live

Other sites

• Cleveland Clinic – Heart & Vascular Institute live
• University of Kentucky Healthcare live
• The Queen’s Medical Center – Honolulu live
• Hawaii Network
• Midwest network

Note: Sites listed as live means they are currently sending and receiving studies. Sites listed as service activated means that although they can push and receive studies, they are still finalizing workflow on their end before declaring themselves as “live”. As more facilities come on-line, this list will be updated.

Training resources

To assist facilities participating in the BEAM Network, we are making several resources available to enhance training and adoption of BEAM.

• A link to the video presentation.
• A link to the two page BEAM user quick start guide.

How do I get support?

Your facility has support resources in place and you should check with the manager of your department. For technical or training assistance, please contact us by:

• Phone: 800.918.7189 x200
• Email: support@onemednet.com

• An overview of the BEAM network
• A link to the video presentation.
• A link to the two page BEAM user quick start guide.
• Contact information for OneMedNet resources for technical support (at the bottom of the page).

Overview

The Midwest Area BEAM Network is made up of a growing group of hospitals, clinics, and imaging centers that are using OneMedNet’s BEAM technology to electronically transfer image studies over the Internet. Our technology allows facilities to rapidly, securely, and easily transfer full-fidelity (DICOM) medical image studies to each other within minutes over the Internet. BEAM replaces CDs as a medium of exchanging image studies. Prior to any transfer, both facilities approve the transfer and the receiving facility reconciles the Patient MRN and the study Accession Numbers. Once approved, studies are transferred securely over the Internet, in minutes, at full-fidelity directly from sending PACS to receiving PACS. Studies are not stored on servers in the Internet cloud.

BEAM has many use cases including transfers of trauma patients, requests for mammography exam priors, and cardiology consults, to name just a few. Using BEAM helps improve the quality of health care and reduce costs.

Who is participating in the Midwest area BEAM network?

The following sites included in this network are:

Illinois

• Central DuPage / Delnor  Hospital – Radiology live
• Central DuPage / Delnor  Hospital – Cardiology live
• Advocate Christ Medical Center live
• Advocate Good Samaritan Hospital live
• Advocate Illinois Masonic Medical Center installing
• Rush-Copley Medical Center activated

Kentucky

• University of Kentucky live
• Pikeville Medical Center live

Ohio

• Cleveland Clinic – Heart and Vascular Institute live

Nebraska

• Omaha Children’s Hospital – Cardiology live
• Omaha Children’s Hospital – Radiology installing

Other sites

• University of Washington Medicine live
• Stanford University Radiology live
• Lucile Packard Children’s Hospital at Stanford live
• West Coast network
• Hawaiian network

Note: Sites listed as live means they are currently sending and receiving studies. Sites listed as service activated means that although they can push and receive studies, they are still finalizing workflow on their end before declaring themselves as “live”. As more facilities come on-line, this list will be updated.

Training resources

To assist facilities participating in the BEAM Network, we are making several resources available to enhance training and adoption of BEAM.

• A link to the video presentation.
• A link to the two page BEAM user quick start guide.

How do I get support?

Your facility has support resources in place and you should check with the manager of your department. For technical or training assistance, please contact us by:

• Phone: 800.918.7189 x200
• Email: support@onemednet.com

• An overview of the Hawaii BEAM network
• A link to the video presentation.
• A link to the two page BEAM user quick start guide.
• Contact information for OneMedNet resources for technical support (at the bottom of the page).

Overview

The BEAM network is made up of a growing group of hospitals, clinics, and imaging centers that are using OneMedNet’s BEAM technology to electronically transfer image studies over the Internet. Our technology allows facilities to rapidly, securely, and easily transfer full-fidelity (DICOM) medical image studies to each other within minutes over the Internet. BEAM replaces CDs as a medium of exchanging image studies. Prior to any transfer, both facilities approve the transfer and the receiving facility reconciles the Patient MRN and the study Accession Numbers. Once approved, studies are transferred securely over the Internet, in minutes, at full-fidelity directly from sending PACS to receiving PACS. Studies are not stored on servers in the Internet cloud.

BEAM has many use cases including transfers of trauma patients, requests for mammography exam priors, and cardiology consults, to name just a few. Using BEAM helps improve the quality of health care and reduce costs.

Who is participating in the Hawaii BEAM network?

The following sites included in this network are:

Oahu

• Castle Medical Center live
• Kapi’olani Medical Center for Women and Children live
• The Queen’s Medical Center live
• The Queen’s Medical Center – Cardiology live
• The Queen’s Medical Center – Women’s Health Center live
• Wahiawa General Hospital live
• Yeoh and Muranaka Radiologists (Honolulu) live
• Straub Clinic & Hospital installing

Big Island

• Hilo Medical Center live
• Ka’u Hospital (sharing Hilo Medical Center’s PACS) live
• Kona Community Hospital live
• North Hawaii Community Hospital live

Kauai

• Kauai Veterans Memorial Hospital live
• Wilcox Memorial Hospital live

Maui

• Maui Memorial Medical Center live

Other sites

• Guam Memorial Hospital live
• Stanford University Radiology live
• Lucile Packard Children’s Hospital at Stanford live
• Seattle Cancer Care Alliance (SCCA) live
• University of Washington Medicine live
• West Coast network
  
• Midwest network

Note: Sites listed as live means they are currently sending and receiving studies. Sites listed as service activated means that although they can push and receive studies, they are still finalizing workflow on their end before declaring themselves as “live”. As more facilities come on-line, this list will be updated.

Training resources

To assist facilities participating in the Hawaii BEAM Network, we are making several resources available to enhance training and adoption of BEAM.

• A link to the video presentation.
• A link to the two page BEAM user quick start guide.

How do I get support?

Your facility has support resources in place and you should check with the manager of your department. For technical or training assistance, please contact us by:

Phone: 800.918.7189 x200

Email: support@onemednet.com